FAQs

Frequently Asked Questions

If you miss your appointment, please get in touch with our patient support team on [email protected] or call 06 559 4900. Please note if you are using our paid service, you will not be eligible for a refund. If you think you are going to miss your appointment, you can cancel up to 48 hours before your appointment start time for a full refund. If you cancel less than forty-eight hours before, we will not be able to refund you.

You may reschedule an Appointment at any time on giving 48 hours’ notice.
You may reschedule any Appointment at any time by going to your Login>Customer Login>Account , choosing “Appointments” and then selecting “Edit (Pencil Icon)>Reschedule”. If your Reschedule is successful, you will receive an email from us to that effect and see an on-screen message confirming the reschedule date and time; if you do not receive the reschedule email and see the on-screen message then you must either try again or Contact Us.

You may cancel an Appointment at any time on giving 48 hours’ notice.
You may cancel any Appointment at any time by going to your Login>Customer Login>Account, choosing “Appointments” and then selecting “Edit (Pencil Icon)>Cancel”. If your cancellation is successful, you will receive an email from us to that effect and see an on-screen message confirming the cancellation; if you do not receive the cancellation email and see the on-screen message then you must either try again or Contact Us. You will receive a full refund within 15days (same card you used during booking) if you cancel an Appointment up to 48 hours before the scheduled start time of the relevant Appointment.

You will be charged if you cancel an Appointment on less than 48 hours’ notice. If you cancel an Appointment within forty-eight (48) hours of the scheduled start time of the relevant Appointment you will be required to pay the full charges for the Appointment.

You accept that we are not responsible and will accept no liability for any costs, expenses, or losses that you suffer as a result of your failure to properly cancel any Appointment with 48 or more hours’ notice.